Introduction
This privacy statement (“Privacy Statement”) applies to online communications with and services (specifically keyconcept.io and digital-twin.at) provided by
Key Concept GmbH
Seidenhofstraße 121/23
8020 Graz, Austria
E-mail:
Phone:
Company register number: FN 560256g
Company register court: LGZ Graz
(also referred to below as “we”, “us”, “our” or “Key Concept”).
By using our websites and/or providing any personal information to us via the website, e-mail communication for phone calls, you agree to the use by us of your personal information in accordance with the terms of this Privacy Statement.
Information we collect
We may collect your personal information from a variety of sources, including information we collect from you directly (e.g. when you contact us), and information we collect from your employer, or from your usage of our web site.
Certain personal information is required as a consequence of any contractual relationship we have with you or your employer, to enable us to carry out our contractual obligations to you or your employer. Failure to provide this information may prevent or delay the fulfilment of these obligations.
What personal information do we collect when you visit Key Concept websites?
When you visit this website, we or our subcontractor (e.g. our hosting partner) may collect technical information such as your IP (Internet Protocol) address, details of the pages you visit and which browser you used to view www.keyconcept.io.
This website collects standard internet logs and technical data to measure and improve the effectiveness of this website, to help diagnose problems with our server, to administer this website, to see where website traffic is coming from and to identify our users. We may also collect other information via www.keyconcept.io such as website usage activity and preferences, also known as demographic or profile data. In this connection, we may use “cookies” to collect this information.
We do not collect sensitive personal information. Following Article 9 of the GDPR, sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; trade-union membership; physical or mental health; sexual orientation or criminal record. Where you provide sensitive personal information to us voluntarily we will assume that we have your consent to use that information in connection with the purpose for which it has been provided.
What additional personal information do we collect when you are using digital-twin.at?
To use our application hosted under digital-twin.at you need a user account. To set up the user account we may have received your personal data from you, your employer or a partner company who is setting up your account on behalf of you or your employer.
When you access digital-twin.at with your user account, we will collect the personal information that we need in order to provide you with those services. This is:
- user name (typically prename and name)
- email address and
- activity logs.
How do we use your personal information?
We only use the personal information that you provide to deal with your request and to manage our websites and the services that we offer to you via digital-twin.at as described in this Privacy Statement.
We use your personal information:
- to fulfil our contractual obligations to you, your employer or a partner company of your or your employer, for example, to ensure access to our services, provide technical support that invoices are issued correctly;
- to comply with our legal obligations to you;
- to meet our legitimate interests so that: we can provide the services you request; our services function correctly in relation to your business; any complaints or concerns can be promptly relayed to you; we can respond to any questions or concerns you might have; we may carry out research and analysis to ensure products and services we offer are relevant to you, and; our records are kept up to date and accurate; and
- send you direct electronic marketing messages to the extent you have consented to receive such messages in accordance with applicable law.
Your rights
You have the right to opt out of receiving other information from Key Concept or request that your personal details be deleted from our systems at any time by e-mailing . We will treat all such requests in accordance with applicable local law.
If you would like to provide consent to receive promotional or marketing e-mails from us in the future, you may let us know by sending us an e-mail to .
Will you provide my information to a third party?
In general, we do not share your personal information with third parties (other than service providers acting on our behalf) unless we have a lawful basis for doing so.
We may provide administration access to our services hosted on digital-twin.at to personnel of your employer or a partner organization of your employer to set up and edit user accounts, roles and see user logs at digital-twin.at as part of our contractual obligations.
We rely on third-party service providers to perform a variety of services on our behalf, such as website hosting, electronic message delivery, software development and administration, payment processing, data analytics and research. This may mean that we have to share your personal information with these third parties. When we share your personal information in this way, we put in place appropriate measures to make sure that our service providers keep your personal information secure.
We may be required to disclose personal information in response to a court order, subpoena, government investigation, or as otherwise required or permitted by law.
We do not provide information to third parties for their own marketing purposes and we do not undertake mailings for third parties.
Information Transfer
Your personal information may be transferred to, stored, and processed in a country other than the one in which it was provided. When we do so, we transfer the information in compliance with applicable data protection laws. Where the transfer is to a country outside the EEA we use the European Commission’s approved Standard Contractual Clauses.
Contact Key Concept GmbH
If you have questions or concerns regarding the way in which your personal information has been used, please contact .
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the Austrian Data Protection Authority (www.data-protection-authority.gv.at).
Changes to the Privacy Policy
You may request a copy of this privacy notice from us using the contact details set out above. We may modify or update this privacy notice from time to time. You will be able to see when we last updated the privacy notice because we will include a revision date. Changes and additions to this privacy notice are effective from the date on which they are posted.
Please review this privacy notice from time to time to check whether we have made any changes to the way in which we use your personal information.
(Version 01/2024)